Monday, December 20, 2010

Snow delays...

So... remember how I mentioned earlier that I have been having bad luck? hahahahahhahahahahhahahaha haaaaaaaaaaaaaaaaaahahahah....
it continues (although in the bad luck I have gotten some luck).

I woke up Saturday morning to an email saying my flight from Madrid to London was cancelled due to snow.  I became frantic and immediately got on Skype and tried to contact the airline. Was I supposed to stay in Cadiz?  Should I fly to Madrid from Jerez?  The line was busy constantly.  When I finally was put on hold, I waited an hour but then needed to go right away to catch the bus to Jerez.  Once to Jerez, they told me to fly to Madrid and see what happens. Upon arriving to Madrid, I was informed my flight was cancelled.  Iberia was amazing and put me in a nice hotel, with dinner and breakfast.  I couldn't believe it, all for free!
The next day I went back to the Madrid airport to be informed that my flight was cancelled again and I needed to stand in a line for two hours to get re booked for the next day. This was unacceptable to me.  I decided to get online and find a flight that didn't go through London.  I found one KLM for $470.  So I asked an Iberian man, if I fly with another airline, will my return flight be cancelled and can I get compensated for any of the flights I don't take.  He said yes but I would have to call in a few days to make sure they don't cancel my return flight. This seemed fishy to me.  I asked two others, and they weren't sure.  So I went back to that man and said, could we just talk to a customer service rep now to make sure my return flight doesn't get cancelled. He then took me to the business class line, even though I didn't have a business class ticket (which was weird, because my ticket said business class, but that is not what I paid for). After standing in line 40 minutes, the man at the desk said he couldn't help me because my ticket wasn't business class, to which I then said, I know, but the other man brought me here because I wanted to fly on KLM so that I can get to Manchester tonight!  He took my information, typed for ten minutes and then gave me a ticket for FREE to Manchester that night!  What luck!
I felt so bad for the others.. the que for the customer service was now 100 or more people long.  I got to the desk for the lady to tell me that now the Manchester airport was closed due to weather.  I started to cry.  She got on the phone and then said that she was mistaken, its still open!  Geez, nice move lady.
Once to Manchester, I was so happy to see Geraldine and Frank.  I went to get my hats and gloves outside of the my checked luggage and they were gone. Someone inside the airport (a worker) stole them from the outside pocket.  grrrr.... my favorite hat and have I mentioned how cold it is in Manchester?!?  Oh well, at least I made it here, right?
But the London airport now says that delays will most likely be happening into Christmas.  I tried to call them to rebook my return flight through Amsterdam instead of London but you can't get through and when you do, it just hangs up (with British Airlines). I got a hold of Iberia and they told me I had to go to the airport to try and book the KLM flight, which as of right now, there is one seat left.  Please, please let me get that one seat tomorrow.
Wish me luck, I really need it.

1 comment:

Alisa said...

Wow! What can I say to that?! Good luck, and Merry Christmas!